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NetSpeed customers receive free "best efforts" technical support for most matters that relate to their account or Internet connection. Office hours are 8am to 8pm Monday to Friday and 9am to 1pm on Saturdays. Calls outside these hours are monitored via 24-hour answering machine.

Free telephone and instore support is available for :

  • Dial-up, ADSL, Wireless and TransACT connection issues including:
     
    • Inability to connect to NetSpeed
    • Disconnection problems
    • Issues relating to performance whilst connected to NetSpeed

    •  
  • NetSpeed dial-up, ADSL, Wireless and TransACT connections for the following operating systems:
     
    • Windows 2000 or newer
    • MacOSX or newer

    •  
  • Email problems in the following conditions:
     
    • Email configuration for the use of your NetSpeed account
    • Problems sending and / or receiving emails
    • NetSpeed only provide support for NetSpeed Webmail, Outlook, Outlook Express, Eudora and Firefox mail

    •  
  • Internet browser problems including:
     
    • Configuration of proxy for Internet Explorer and Netscape Navigator
    • Access or display issues with any NetSpeed web page

    •  
  • Modem problems including the following modem standards:
     
    • V.90

    •  
  • NetSpeed dial-up, ADSL, TransACT and Longreach Wireless connections for networks:
     
    • ONLY for the device that hosts the connection

Technical support for other matters is available at standard rates. Support or other services provided by any other party are wholly the responsibility of the customer.

NetSpeed provide comprehensive setup and configuration instructions, as well as troubleshooting guides and FAQ's, in our Help Desk pages. NetSpeed staff are unable to talk you through installation or configuration of software not described above, nor are they able to advise you on how to locate information on the Internet outside of that contained on the NetSpeed web site.

 

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Copyright © 1994-2017 NetSpeed Communications ABN 49 052 315 812    |    14 December 2017    |    Phone 02 6282 8282